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Service S.6 — Effectiveness

How decisions really get made — examined.

Most boards have never been looked at. A governance review is a structured, independent examination of how yours actually works — who decides what, on what information, with what follow-through — reported plainly and fixed practically. It's the cheapest point at which governance debt can be repaid.

Minutes and record
Service S.6
Is this you?

When a review pays for itself.

  • Meetings consume hours yet the same decisions keep resurfacing, half-made.
  • Roles blur: shareholders manage, managers govern, and nobody quite owns either.
  • The board pack is fifty pages of data and one page of decision.
  • An incident, dispute or near-miss has made someone ask 'how was this allowed?'
  • New capital, a new chair or a new generation is arriving — and inheriting the machinery.
The engagement

Governance fails quietly. It looks like meetings that overrun, decisions that bounce, information that arrives late and responsibilities everyone assumed someone else held. None of it is dramatic — until a capital event, a dispute or a downturn makes it expensive all at once.

The review examines the machinery honestly: structure and roles, meeting cadence and conduct, information flow, decision rights and follow-through, and compliance basics. Evidence comes from interviews, observation of a live board cycle and document review — not a questionnaire — and is benchmarked against what good looks like for a business of your size, drawing on Max's seats across commercial, community and investment boards.

The output is deliberately usable: a plain-English report to the full board, a prioritised fix list with owners, and — where wanted — support implementing it, from rewriting the board pack to chairing the first improved cycles.

What it includes

What gets examined.

Structure & roles

Board composition, role clarity between shareholders, directors and managers, matters reserved, and delegated authority — written down or reconstructed.

Cadence & conduct

How meetings run: frequency, agendas, time allocation between past and future, quality of debate, and whether actions survive contact with the calendar.

Information flow

The board pack tested against one question: does it let a competent outsider make these decisions? Volume is not the metric; decision-readiness is.

Decision quality & follow-through

A sample of recent significant decisions traced end-to-end — framing, debate, record, execution — to find where value leaked.

Report & fixes

Findings presented to the full board in plain English, with a prioritised, owned fix list. Optional implementation support through the next two cycles.

Shape & commitment

How the engagement runs.

Duration4–6 weeks elapsed
MethodInterviews, live-cycle observation, document review
OutputBoard-presented report + prioritised fix plan
OptionalImplementation support; conversion into chair or NED engagement
Fees — honest context

What it costs.

Independent SME governance reviews are typically quoted fixed-fee after scoping — commonly the equivalent of five to ten senior consultancy days (£1,200–£2,500/day) depending on board size and complexity.

Figures are indicative UK market context, not a quotation — every MAXFR engagement is scoped first and priced in a written letter of engagement, with review points both sides can use. For broader numbers, see the NED & chair fees guide.

Questions

Asked about this engagement.

Will this turn into a corporate-governance lecture?
No. The benchmark is fitness for purpose at your size, not the listed-company code. The report says what's working, what isn't, and what to do — in language a busy board can act on.
Is it confidential?
Yes. Interviews are non-attributable, findings go to the board as a whole, and the report belongs to the company. Candour is the whole point of independence.
Our board is two founders — is there anything to review?
Often more than anywhere else: decision rights, deadlock provisions, information habits and the path to a first independent voice. Small boards carry the most concentrated governance risk.
What happens after the report?
Your choice. Some boards implement internally; many ask MAXFR to support the first cycles, recruit an independent voice, or take the chair. The review stands alone either way — there's no obligation built in.
Further reading

From the Knowledge hub.

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